27 Mar 2025

As part of our ongoing commitment to keeping your account secure, we recommend the following steps to strengthen our cyber hygiene.

1. Clients are also strongly encouraged to add an additional layer of security by enabling the two-factor authentication (2FA) feature. When enabled, clients will be provided with a time-sensitive, randomly generated one-time password (OTP) for verification before they can securely log in to UTRADE.
   
   To do so, simply enable UTRADE Secure on your UTRADE Mobile app.



How to activate UTRADE Secure:


2. Clients are strongly encouraged to set a strong complex password to minimise cyberattacks. A strong complex password consists of:
   • 12 or more characters.
   • Combination of lower case, upper case, numbers and symbols (Best to have all 4 combination)
   • No running order or repeating numbers in password
   • Avoid the use of dictionary words
   • Avoid any personal information within the password



3. Phishing attacks are one of the commonly used cyberattacks today. To reduce the chances of a phishing attack, clients should adopt the following best practices:
   • Avoid clicking on suspicious links
   • Always verify if the sender is legitimate if uncertain
   • Avoid downloading suspicious attachments
   • Avoid sending sensitive/personal information, only through official channels
   • Spot red flags in the message i.e Urgent requests for action, generic greetings vs personalized.