25 May 2023

Intermittent Issues with UTRADE SMS TRADE Alert and OTP (Resolved)

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Update 2 

 

The Issue have been resolved on 26 May 2023.

 

 

Update 1

Due to technical issues by our service provider, the following UTRADE services are impacted.

 

1.    SMS Trade Alert

 

2.    SMS OTP (for clients who have otp-in for 2FA. Alternatively, you may continue to login via UTRADE Mobile App or access the UTRADE token to generate your OTP)

 

Please note that UTRADE price feed, trading and all other services are NOT affected.

 

We are currently working with our service provider in resolving this matter, sorry for any inconvenience caused.

 

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