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1.
What are the trading hours of SGX?
2.
Can I place an order for the next trading day when the market is closed?
3. What are the non-trading days for the year 2011?
4. What does equilibrium price refer to?
5.
What are the bid sizes for Singapore shares?
6.
Is there a limit on the value of shares I can trade electronically?
7.
How can I adjust my trading limit?
8.
What is the minimum number of shares I can place per order?
9.
What is the maximum number of shares I can place per order?
10.
Can I place an order for odd lots of shares?
11.
How can I check my order status?
12.
Why is my order rejected?
13.
Will I be notified if I had sold short?
14.
What will happen if I had sold short?
15.
Can I do contra trades?
16.
Can I perform contra trades using CPF/SRS funds?
17. What do I need to take note of when performing CPF/SRS trades?
18.
What kind of order amendments can I make?
19.
Will I lose my position in queue after I amend my order quantity?
20.
How can I withdraw my orders if I am not logged on to the platform?
21.
How do I know that my orders are filled?
22. How do I configure my email address for receiving trade confirmations?
23.
What happens to my orders that are not done by the end of the trading day?
24. Why can't I find my orders placed earlier today?
25. What is counter party information?
26. Why are there stocks listed under Top Volume during Pre-Opening?
27. How do I lodge a dispute with regards to my trades?
   
What are the trading hours of SGX?
  SGX operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours:
   
 
 
Pre-opening session:
 
8:30am - 8:58am
  Non-cancellation period

  8:58am - 9:00am
  Continuous trading session:
  9:00am - 5.00pm
  Pre-closing session:   5:00pm - 5:04pm
  Non-cancellation period   5:04pm - 5:06pm

Note: The pre-opening and pre-closing sessions end anytime between 8:58am and 8:59am and between 5:04pm and 5:05pm respectively.
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Can I place an order for the next trading day when the market is closed?
  Yes. After a short order bar time between 5.06pm and 5.10pm, overnight orders can be placed after 5.10pm and will be sent to SGX when the market opens the next trading day. It is important to note that although overnight order start times differ among brokers, orders placed at the various start times will enter the SGX order queue at approximately the same time, i.e. 8.30am.
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What are the non-trading days for the year 2011?
 
  Year 2011    
 
Chinese New Year

 
3 February 2011
4 February 2011

  Good Friday   22 April 2011
  Labour Day   2 May 2011
  Vesak Day   17 May 2011
  National Day 9 August 2011
  Hari Raya Puasa 30 August 2011
  Deepavali 26 October 2011
  Hari Raya Haji 7 November 2011
  Christmas Day   26 December 2011

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What does equilibrium price refer to?
 

Equilibrium price is the price at which orders would be executed if pre-opening/pre-closing matching were to occur at that point and acts as an indication of the eventual opening or closing price. SGX publishes this data on a real-time basis to provide more market transparency and helps market participants assess the market and adjust their orders accordingly. Masking of all better bid/ask prices and quantities acts as an additional safeguard against manipulation of the eventual equilibrium price.

This information is provided in the EP column of the Prices page.

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What are the bid sizes for Singapore shares?
  With effect from 4 July 2011, you can key in share prices for an order of up to 20 bids* both ways from the (in order of priority) last done price/previous close/IPO reference price.
The revised minimum bid sizes are shown in the table below.
   
  * 30 bids for ETFs, bonds, debentures and loan stocks
   10 bids for HKD- and JPY-denominated stocks
   
  SGX shares except ETFs, bonds, debentures, loan stocks, and HKD- and JPY-denominated stocks
 
 
Share Price ($)
 
Bid Size ($)
  Below 0.20
  0.001
  0.20 to 1.995
  $0.005
  2.00 & above   $0.01
   
  HKD-denominated stocks
 
 
Share Price (HK$)
 
Bid Size (HK$)
  Below 0.25
  0.001
  0.25 to 0.495
  0.005
  0.50 to 9.99   0.01
  10.00 to 19.98   0.02
  20.00 to 99.95   0.05
  100.00 to 199.90   0.10
  200.00 to 499.80   0.20
  500.00 & above   0.50
   
  JPY-denominated stocks
 
 
Share Price (¥)
 
Bid Size (¥)
  Below 2,000
  1
  2,000 to 2,995
  5
  3,000 to 29,990   10
  30,000 to 49,950   50
  50,000 to 99,900   100
  100,000 & above   1,000
   
  Others
 
 
Class of Security ($)
 
Bid Size ($)
  ETFs and Debentures
  0.01 or 0.001 as determined by SGXST
  Bonds, and Loan Stocks
  0.001
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Is there a limit on the value of shares I can trade electronically?
  Yes, you can trade electronically as long as there is sufficient trading limit in your trading account. The trading limit for your buy and sell trades is recommended by your Trading Representative when you open a trading account.
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How can I adjust my trading limit?
  Please contact your Trading Representative for assistance.
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What is the minimum number of shares I can place per order?
 

The minimum number of shares you can place in an order is one lot. The lot size, which is determined by the respective Exchange, will be displayed on the place order page after you have selected the stock. You should key in the quantity in terms of number of shares. For example, if you would like to buy 10,000 shares, you should key in 10000 instead of 10 or 10,000.

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What is the maximum number of shares I can place per order?
  The maximum number of shares you can place in an order is 500,000 shares. For orders greater than 500,000 shares, please enter multiple orders in smaller quantity. You should key in the quantity in terms of number of shares. For example, if you would like to buy 10,000 shares, you should key in 10000 instead of 10 or 10,000.
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Can I place an order for odd lots of shares?
  Odd lots placement cannot be done on the Internet Trading Platform. Please contact your Trading Representative for trading assistance.
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How can I check my order status?
  You can check the status of the order under the ‘Status’ column in the Order Book.
 
The Status Legend can be found near the bottom of the Order Book.

  Status
Description Status Description
  PO
Pending to Enter Queue U Unknown Status
  Q
Order Accepted in Queue PA Amended Order Pending to Enter Queue
  PF Partially Filled Order PC Cancelled Order Pending to Enter Queue
  F Filled Order R Rejected Order
  AC Reduced Order Accepted in Queue C Cancelled Order Accepted in Queue
  E Expired Order S Suspend Order
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Why is my order rejected?
  To check the order rejection reason, right-click on the order in the Order Book and select "Order Rejected Reason".
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Will I be notified if I had sold short?
  No, the Internet Trading Platform is not able to access your Global Securities Account (GSA / CDP account) to verify your holdings. Please verify your actual stock holdings with CDP.
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What will happen if I had sold short?
 

There will be a buy-in against you by SGX on T+3 (or 3rd trading day of month after contract spot month for ES trades) at a price that is at least 2 bids above the market price or previous close, whichever is higher.

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Can I do contra trades?
  Yes, orders placed on our Internet Trading Platform are automatically contra on a first-in-first-out basis. If you do not wish to contra your trades, please contact your Trading Representative for an amendment.
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Can I perform contra trades using CPF/SRS funds?
 

No, you cannot. The earliest you can sell your position bought under CPF/SRS is 1 day after your purchase date.

Intraday trades (buying and selling on the same trading day) using CPF/SRS funds are strictly prohibited.

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What do I need to take note of when performing CPF/SRS trades?
 
  • Before performing your first CPF/SRS trade, please provide your CPFIS/SRS account details to your Trading Representative. The cut-off time is 5.15pm on the date of your first CPF/SRS trade. Otherwise, your trade may be revoked to Cash.
  • Settlement currency for CPF/SRS trades must be indicated for SGD. If a foreign currency is selected, your trade will be revoked to Cash.
  • Please ensure sufficient funds in your CPF/SRS account when performing buy trades. If funds are insufficient for the settlement of your buy trade, your buy trade will be revoked to Cash.
  • Please ensure sufficient shares in your CPF/SRS account when performing sell trades. If shares are insufficient for the settlement of your sell trade, your sell trade will be revoked to Cash.
  • If you wish to amend your Cash trades to SRS trades, or vice versa, please inform your Trading Representative by 5.15pm on the Trade Date. Agent banks will charge additional fees for amendments made after Trade Dates.
  • If your CPF/SRS trades are revoked to Cash, your Portfolio may still display these trades as CPF/SRS trades. You can update your Portfolio manually to reflect the Cash mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)
  • Cash trades executed and subsequently amended to CPF/SRS mode may not reflect as CPF/SRS trades in your Portfolio. You can update your Portfolio manually to reflect the Cash mode. (Please refer to the User Guide for instructions on updating your Portfolio manually)
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What kind of order amendments can I make?
  You can reduce the quantity for shares that are not filled.
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Will I lose my position in queue after I amend my order quantity?
  No, you will not lose your position in the order queue.
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How can I withdraw my orders if I am not logged on to the platform?
  You can contact your Trading Representatives or our Client Services at +65 6536 9338 during operating hours to withdraw orders that are not filled.
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How do I know that my orders are filled?
 

Orders that are filled will reflect the status "F" in the Order Book. Orders that are partially filled will reflect the status "PF" in the Order Book. Amended and cancelled orders that had already been partially filled will reflect the status "AC" and "C" respectively in the Order Book, with quantity filled indicated in the Qty Done column.

You can also receive an email trade confirmation informing you of the date, action (buy/sell), quantity done and executed price. Depending on your email provider, emails may sometimes be filtered into the 'Junk' folder.

Please note that alerts are only indicative tools. The availability and timeliness of these alerts are not guaranteed. Clients should always check their order statuses in their Order Book pages.

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How do I configure my email address for receiving trade confirmations?
  Please ensure that you have configured your email address before you trade. You can do so by following these steps:
   
  Step 1: Go to "Account Management" under the 1st level menu.
Step 2: Click on ""Preferences" under the 2nd level menu.
Step 3: Enter your email address under "Alert Configuration" and select "Activate".
Step 4: Click "Save".
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What happens to my orders that are not done by the end of the trading day?
  Orders will automatically expire when they are not filled by the end of the trading day. The Order Book will reflect the status "E". You will need to re-enter the order if you want to place the orders for the next trading day.
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Why can't I find my orders placed earlier today?
  If you are looking at your Order Book after 12am the following day, please select 'Up to 3 days ago' in the duration selection box as orders are filtered at 12am.
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What is counter party information?
  Counter party information tells you who are the brokers that matched your SGX trades.
   
  Please refer to the Order Book's Legend to see the full names of these counter parties.
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Why are there stocks listed under Top Volume during Pre-Opening?
  Some counters may be displayed under Top Volume during pre-opening hours (8.30am – 8.59am), due to reporting requirements for married trades executed after trading hours. Right-click on the stock name for the Quick Menu, and select Time & Sales/Trade Summary for more details on these married trades.
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How do I lodge a dispute with regards to my trades?
  Clients can lodge their disputes by sending an email to cs@uobkayhian.com or call +65 6536 9338 during operating hours to speak with our Client Services Officers.
   
  Please take note that a processing fee of S$100 is chargeable per dispute before any investigation can begin, if the dispute is lodged more than 2 weeks from the trade date. If the investigation reveals that UOB Kay Hian is liable for the dispute, this processing fee will be refunded to the client.
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